PortNova Shipping Policy

Port Nova Shipping Policy

At Port Nova, we aim to make your shopping experience simple and convenient. We work with third-party fulfilment partners who prepare and ship your orders directly to you.

Order Processing

Orders are processed after payment has been confirmed. Please allow time for your order to be prepared before it is dispatched.

Processing times may vary depending on the product and supplier.

Shipping Destinations- all over the world ,uk, France, USA, Australia, Nigeria

Port Nova is based in Portsmouth, United Kingdom. We aim to serve customers in the UK and selected international destinations where our shipping partners can deliver.

Available destinations and shipping options will be shown at checkout.

Delivery Times

Delivery times depend on the product, fulfilment location and destination.

Estimated delivery times will be provided on the relevant product page or at checkout where available. Please remember that delivery estimates are not guaranteed and may be affected by customs checks, weather, public holidays or carrier delays.

Shipping Costs

Shipping costs, including any applicable free-shipping offers, will be displayed at checkout before you complete your purchase.

Order Tracking

Where tracking is available, tracking details will be provided once your order has been dispatched. Please allow time for tracking information to update.

International Orders and Customs

International orders may be subject to import duties, customs charges or local taxes. These charges depend on the destination and applicable regulations. Unless otherwise stated at checkout, customers may be responsible for charges payable on delivery.

Delays and Missing Orders

If your order has not arrived within the estimated delivery period, please contact us with your order number so we can help investigate with our fulfilment partner.

If an order is confirmed lost, damaged or affected by a fulfilment issue, please contact us so we can review the situation and arrange an appropriate solution.

Contact Us: +447506069124 

If you have any questions about shipping or your order, please contact Port Nova through the contact details provided on our website.

PortNovaportsmouth.com 

Portsmouth, United Kingdom

Thank you for shopping with Port Nova.

Port Nova — New Wave. New Style.