Terms and Conditions
Port Nova — Terms and Conditions
Last updated: October 2026
1. Introduction
Welcome to Port Nova, a clothing brand based in Portsmouth, United Kingdom. These Terms and Conditions explain the rules for using our website and purchasing products from our store.
By accessing our website or placing an order, you agree to these terms.
2. Products and Pricing
We aim to display our products, descriptions, images and prices as accurately as possible. Product colours may vary slightly depending on your screen or device.
All prices and applicable delivery charges will be displayed at checkout before you complete your purchase.
3. Orders and Payments
When you place an order, you must provide accurate contact and delivery information.
All orders are subject to acceptance and product availability. We reserve the right to contact you if there is an issue with your order or payment.
Payment must be completed using an accepted payment method at checkout.
4. Shipping and Delivery
Port Nova works with third-party suppliers and fulfilment partners to prepare and deliver orders directly to customers.
Delivery times are estimates and may vary depending on your location, supplier processing times and shipping provider. Delays may occasionally occur due to circumstances outside our control.
Please refer to our Shipping Policy for further information.
5. Returns, Refunds and Cancellations
If you wish to return an item, request a refund or cancel an order, please contact us as soon as possible.
Our returns and refund procedures are explained in our Refund Policy. Nothing in these terms removes any rights you have under applicable consumer protection laws.
For UK customers, statutory cancellation and return rights may apply to online purchases, subject to the relevant legal exceptions.
6. Customer Responsibilities
You agree to use our website lawfully and provide accurate information when placing an order.
You must not misuse our website, attempt to interfere with its operation or use it for fraudulent activities.
7. Intellectual Property
The Port Nova name, logo, original designs, website content and branding may be protected by intellectual property laws.
You may not copy, reproduce or use our branding or content commercially without permission.
8. Third-Party Services
We may use third-party services, including payment providers, suppliers, fulfilment companies and delivery providers, to operate our store and fulfil orders.
Their services may be subject to their own terms and policies.
9. Limitation of Liability
Nothing in these terms excludes or limits liability where doing so would be unlawful. Your statutory consumer rights remain unaffected.
10. Privacy
We handle personal information in accordance with our Privacy Policy. Please review that policy to understand how your information is collected and used.
11. Changes to These Terms
We may update these Terms and Conditions from time to time. The latest version will be published on this page.
12. Contact Us
If you have any questions about these Terms and Conditions, please contact us through the contact details provided on our website.
Port Nova
Portsmouth, United Kingdom
Port Nova — New Wave. New Style.